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Occasional Visitor
Posts: 3
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Accepted Solution

HDX 9006 conference with Skype4B stops to work

[ Edited ]

Hello my friends.

Need some help, we have Polycom HDX 9006 with RTV license installed. We were using Lync Server 2013 and point-to-point video calls between Polycom and Lync Clients works well, also we was able to join Polycom to Lync comferencies.

 

For now we`ve upgraded our Lync infrastructure to Skype For Business 2015 Server and now point-to-point video calls between Polycom and Skype4B Client works well, but i cant join Polycom to Skype4B conference, also when point-to-point video call established between Polycom and Skype4B Client i cant add no more participants.

 

Error from Skype4B Client:

406 Not Acceptable
ms-diagnostics: 1037;reason="Previous hop client did not report diagnostic information";Domain="domain.ru";PeerServer="10.127.xxx.xxx";source="lync-fe2.domain.ru";OriginalPresenceState="0";CurrentPresenceState="0";MeInsideUser="Yes";ConversationInitiatedBy="0";SourceNetwork="0";RemotePartyCanDoIM="No"

 

Error from Polycom HDX:

 

 

2017-03-10 10:46:20 DEBUG avc: pc[0]: uimsg: [A4e15: 20000 sh_ispopupup false]
2017-03-10 10:46:20 DEBUG avc: pc[0]: appcom: NC_COMMAND_STR, MsgSendCmd returns -25
2017-03-10 10:46:22 INFO jvm: pc[0]: UI: fcgi/0: CallHandler: addDialInfo() : connectionType = auto
2017-03-10 10:46:22 INFO jvm: pc[0]: UI: fcgi/0: CallHandler: addDialInfo() : specifiedCallType =
2017-03-10 10:46:25 DEBUG avc: pc[0]: uimsg: [S4e1e: 20000 dial manual 0 6144 sip:ozerov@domain.ru;gruu;opaque=app:conf:focus:id:PS0HJ76J]
2017-03-10 10:46:25 DEBUG avc: pc[0]: SITE DIAL STRING = "sip:ozerov@domain.ru;gruu;opaque=app:conf:focus:id:PS0HJ76J"
2017-03-10 10:46:25 DEBUG avc: pc[0]: DIAL STRING = "sip:ozerov@domain.ru;gruu;opaque=app:conf:focus:id:PS0HJ76J"
2017-03-10 10:46:25 DEBUG avc: pc[0]: connection type sip, Device type any, Address ozerov@domain.ru;gruu;opaque=app:conf:focus:id:PS0HJ76J speed 6144 6144
2017-03-10 10:46:25 DEBUG avc: pc[0]: Conntype = sip 5 Device = any Call = 2 rate = 6144 numChannels = 1 olp = 0
2017-03-10 10:46:25 DEBUG avc: pc[0]: Conf[0]: ConfWillAllowedConnCountExceed: allowedConns 2 numNativeVoiceConns 0 numVideoConns = 0
2017-03-10 10:46:25 DEBUG avc: pc[0]: Conf[0]: ConfWillAllowedConnCountExceed: allowedConns 3 numNativeVoiceConns 0 numVideoConns = 0
2017-03-10 10:46:25 DEBUG avc: pc[0]: COMM: ERROR, unable to allocate a connection. conn type = 5
2017-03-10 10:46:25 DEBUG avc: pc[0]: DialManualCmd: error response dial manual 0 0 0 -5

Do you have any suggestions?

 

Als we have one more station Polycom RPG500 and it could successfully connects to Skype4B conferencies after an upgrade...

Polycom Employee & Community Manager
Posts: 14,034

Re: HDX 9006 conference with Skype4B stops to work

Hello Moto,

welcome to the Polycom Community.

The HDX is not compatible and not officially supported using Skype for Business. The HDX is only compatible and supported using LYNC 2010 and LYNC 2013

 

Maybe you can setup another LYNC 2013 pool and federate with your Skype for Business pool?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: HDX 9006 conference with Skype4B stops to work

Steffen, thank you for your reply. 

I will try your solution with another Lync 2013 pool and will give a feed back.

Can you tell me if there some plans in Polycom to make HDX to supports skype4B?

Thank you.

 

Occasional Visitor
Posts: 3
0

Re: HDX 9006 conference with Skype4B stops to work

[ Edited ]

Steffen, thank you very much. Your solution works, we`ve create another Lync Server 2013 pool and migrate there Polycom sip account, conferencing works!

It is not a brilliant solution because we had to install new server and must maintain it in future only for this Polycom, but anywhere video conferencing feature restored!

Polycom Employee & Community Manager
Posts: 14,034
0

Re: HDX 9006 conference with Skype4B stops to work

Hello Moto,

I do not believe that we have plans for the HDX to support Skype for Business or O365 but maintaining a small LYNC 2013 pool in order to ensure you can still use your Hardware should be a small price to pay rather than replacing your whole infrastructure.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.