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Occasional Advisor
Posts: 16
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HDX with IP7000 phone deactivates the video call or leaves the video without audio in Multipunto

I have an HDX8000 and an IP7000 phone connected by the microphone cable. When I am making multipoint audio or video calls the IP7000 phone deactivates the video call or leaves the video without audio. Test with another HDX and IP7000 phone in the same scenario and do the same and the other I see is that in Multipoint Audio and Video does not work the automatic response activated. I would like to know if it is a topic of Multipoint License or what it may be.

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Polycom Employee & Community Manager
Posts: 12,836
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Re: HDX with IP7000 phone deactivates the video call or leaves the video without audio in Multipunto

Hello armontesm,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Please also provide this for the HDX


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.