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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-08-2016 02:04 AM

HP Recommended
Dear all, I have HDX7000 connected to IP7000 when I try to dial a phone number using the IP7000 while the video conference is running on the HDX, the call cannot be initiated when the number is more the 10 digits while I can call 15 digit number from the IP7000 itself without the video conference running. The logs from PBX shows that the amount of digit come out from the IP7000 are only 10 digits just during the video conference is ON Thank you all
2 REPLIES 2

‎02-08-2016 07:03 AM

HP Recommended

Hello Wael,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-15-2016 01:12 AM

HP Recommended

hello,

 

my  software

UC Software Version 4.0.3.7562

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