06-07-2012 03:48 AM - edited 06-07-2012 04:34 AM
My HDX7000 device is working can able to do conference call when call is comming from remote site. Not able to operate the device through remote control , also checked the remote control with other HDX7000 device its working.
Any help would be appreciated.
06-07-2012 05:42 AM
Hi AKoley & welcome to our community.
The IR pickup for the HDX Remote is in the camera, so it may be an issue with the camera.
Try a shut down, remove the mains power, unplug camera both ends & check for pin damage & debris in the connectors. Re-cable, re-apply mains power & restart.
Still not working.
Try to detect camera in Admin>Cameras.
Still no joy?
Check Admin>General Settings>System Settings>Remote Control/Keypad>Channel ID should be 3 unless you've changed it.
If all that fails try a different camera if you can (REM: unplug mains before plugging peripherals in/out).
After all that my only other suggestion is to contact your supplier & file a return request for repair of the camera.
06-07-2012 06:27 PM
You did not mention it but IF you have a Polycom Touch Control connected, but if you do, the hand held remote will not do anything...