HDX7000 remote control is not working [ Edited ]

[AKoley]

My HDX7000 device is working can able to do conference call when call is comming from remote site. Not able to operate the device through remote control , also checked the remote control with other HDX7000 device its working.

Any help would be appreciated.

Thanks.

[petet]

Hi AKoley & welcome to our community.

The IR pickup for the HDX Remote is in the camera, so it may be an issue with the camera.

Try a shut down, remove the mains power, unplug camera both ends & check for pin damage & debris in the connectors. Re-cable, re-apply mains power & restart.

Still not working.

Try to detect camera in Admin>Cameras.

Still no joy?

Check Admin>General Settings>System Settings>Remote Control/Keypad>Channel ID should be 3 unless you've changed it.

If all that fails try a different camera if you can (REM: unplug mains before plugging peripherals in/out).

After all that my only other suggestion is to contact your supplier & file a return request for repair of the camera.

Bon chance:)

Pete

[petet]

Oh! & it IS possible to plug cameras in upside down.  Polycom logo on the camera cable should be uppermost.

[GaryMiyakawa]

You did not mention it but IF you have a Polycom Touch Control connected, but if you do, the hand held remote will not do anything...

Gary M

[petet]

Good call. I'll add that to my list. Hapy Friday. Pete