07-13-2017 07:09 AM
I have inherited support for real presence 500 VC system, we have three of them and one of them refused to come back online after a reboot.
Purchase Date: 2013
Firmware on unit: polycom-gseries-release-4.1.1-60400
I have tried to do a flash recovery by holding down the recovery pin hole button while switching the unit on (holding for 10 seconds) but it does not do anything I get the polycom logo appear on screen and then just disappear again with just a blank screen and constant blue flashing light on the unit. It only has an HDMI connected and have tried connecting Ethernet but same issue.
I can’t do a USB flash upgrade as I don’t have a key for the unit, I have registered here but can’t access the licensing and product registration with my newly created account.
PS: I have the tar file for the same software already but don't know the sw keys details.
Any help would be appreciated.
07-14-2017 08:05 AM
welcome to the Polycom Community.
We sold the unit via British Telecomm Plc back in 16/09/2013 so I would work with them to get an Out Of Warranty RMA organised.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services