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‎10-24-2011 11:21 AM

HP Recommended

Greetings,

 

We just purchased a new HDX7000 unit to replace an aging ViewStation FX system.  We have tested IP connection to other locations successfully however cannot get ISDN to work.

 

I have verified the Number and SPID numbers are identical and have it set to NT1/NT2 as the FX system was set to NT1.  When connecting the ISDN lines to the new Quad BRI Module, it recognizes the link but no connection occurs.  We see a flashing light on two of the four lines we have and they will state Incorrect SPID alerts on the system menu/screen.  We changed the cabling around to verify they were not backwards with no success.  We then plugged them back into the old system and tested successfully.

 

We are on a base that supplies us ISDN direct thus have no router in the mix.  I verified there is no type of MAC filtering that is preventing the new device from access to their system.

 

Do you have any suggestions?

 

 

2 REPLIES 2

‎10-24-2011 11:45 AM

HP Recommended

Hudson,  did you purchase the HDX ISDN BRI module or are you using the original module from the Viewstation?

They are not compatible.

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‎10-25-2011 07:47 AM

HP Recommended

Ken,

 

We purchased the Quad ISDN BRI Module that matches the new system.  As stated, you see link lights upon bootup, but they go blank and nothing else happens. 

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