08-09-2017 07:01 AM
When we enable skype mode on our group series 500(latest firmware on device) we only see the other people connected to the call. We are also unable to change the PIP layout. When we reboot the unit the camera briefly displays on screen for a moment and then goes away. Has anyone else encountered this issue?
08-09-2017 07:13 AM
welcome back to the Polycom community.
Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.
Please therefore always post the exact complete build id.
Are you using this with a Real Presence Touch?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
08-10-2017 07:01 AM
Have a look at the checkbox "Automatic Self View Control" under Admin Settings > General Setings > System Settings > Call Settings and change the state. Might solve your problem.