M100 H323 calls connect with no video

[rrb]

When I place a call out using 323 number, I get audio but no video.  There is a big picture of the speker logo where the video should be.  It has worked on two of the Ploycom numbers including

140.242.250.204, 205, but nothing else.

I am new to thei so please help.

[polyschmertz]

Hi rrb,

Do you see yourself when not in a call?

Does the other site you are calling have a camera?

Do they see your video?

Do you have AES encryption turned on?  Depending on the site, they may require this and if its not enabled, connect you as audio only.

[YusenPaul]

I see this is an old thread but the issue is exactly what I am getting.

When not on a call I can see myself on both computers.

Yes both sites have a camera.

They do see their video.  Both sites outside of a call can see the video.

With AES encryption enabled on both computers this still doesn't resolve the issue.