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Occasional Visitor
cgjondla
0

Mac M100 firewall error

The software is working on windows 7 and xp but on a mac I am getting the attached error. "a firewall on the computer or network may be blocking the audio and video sent from the far end."  I checked the documentation but it is all for windows. Any suggestions?

Polycom Employee & Moderator
SteffenBaierUK
0

Re: Mac M100 firewall error

Hello cgjondla,

welcome to the Polycom Community.

I cannot find any reference that the m100 would run on a Apple OS in the release notes => here <=

 

Supported is Windows only:

 

Windows XP with Service Pack 2 or later
• Windows XP Professional - 32 bit, 64 bit
• Windows XP Home Edition 32 bits
• Windows XP Tablet PC Edition 32 bits
Windows Vista with Service Pack 1 or later, both 32 bit and 64 bit
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
Windows 7, both 32 bit and 64 bit
• Windows 7 Ultimate
• Windows 7 Enterprise
• Windows 7 Professional
• Windows 7 Home Premium
• Windows 7 Home Basic
Windows operating system languages:
• Chinese
• English
• French
• German
• Japanese
• Russian
• Spanish

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
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Above is necessary in order to track issue internally within Polycom.

Please ensure to always check the VoIP FAQ , PSTN FAQ or RPM FAQ

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Respected Contributor
Uwe_Ansmann
0

Re: Mac M100 firewall error

I agree with steffen,

there´s only a native mac client for cma desktop. Although you can run the app with, for example, Parallels Desktop 7 for Mac this is not officially supported.

Kind regards,
Uwe
Occasional Visitor
cgjondla
0

Re: Mac M100 firewall error

Sorry, m100 is being run in parallels. So I guess I'll have to look into the os x firewall.