Mouse tracking jerky - video size is off

[Anonymous]

Hello,

I was hoping to find some help with a mouse and video issue while using our Polycom. It is a VSX 8000.

The issue only occurs when video is output through the Polycom units in Videoconference>Room PC mode. If you select Presentation>Room PC mode there is no issue.  The video issues are:

1. LCD TV – The video size is off, the outermost borders are cutoff. The actual video being served to the TV is missing data.  Mouse tracking is very jerky and skips.
2. Overhead Projector – The mouse tracking is very jerky and skips. There is some slight video cutoff as well.

Any help provided is greatly appreciated.

Thanks

Jeff

[Anonymous · Accepted solution]

There is a slight delay when using a mouse in a presentation. Be sure the VSX is running the latest software available on our website. What you are seeing during a call is what is being sent to the far end and reflected back to the near end, the delay in a network can amplify the slight delay which is a result of processing power. Workarounds that have proven effective: 1. Use system in dual-display configuration 2. Put PC and VSX on separate projector inputs 3. Use a VGA switch to switch the PC or VSX input to the projector.