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‎11-21-2011 02:43 PM

HP Recommended

We are looking to use the M100 software with one of our salesmen outside the office. I have it currently installed in trial version on my computer. When i connect to our VS4000 I get no video (only audio) and it displays a large speaker in a window that I figure the video should be coming through. I have allowed the program premission in the firewall (this got the auido working as it didnt orginally). I know the software works with other installs of m100 as I had someone else install it and audio/video worked fine. I would like to resolove this before purchasing the license. 

3 REPLIES 3

‎11-22-2011 08:25 AM

HP Recommended
The m100 is largely based on CMAD and may not work well with older products. The ViewStation is an older product and is not on the inter-op list as being tested. Please see the m100 release notes at the link below. http://support.polycom.com/PolycomService/support/us/support/video/personal_telepresence/m100.html
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‎02-22-2012 03:26 PM

HP Recommended

I have a similar issue using the m100 and the VS4000; however, when calling Polycom's test number (140.242.250.202), which is using a VS4000 both Audio and Video work. What does this mean? Why it works with some VS4000 and not with others? Does this make sense, or am I missing something?

Thanks!

 

 

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‎02-23-2012 12:05 PM

HP Recommended

The VS4000 will support H.264 if the license key was enabled and if H264 was turned on.  The Polycom test system has both. The VS4000/FH/EX units were top of the line units. Other older Viewstations did not have the option to use H.264

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