cancel
Showing results for 
Search instead for 
Did you mean: 

Polycom HDX 9000 Losing IP Address

Occasional Visitor

Polycom HDX 9000 Losing IP Address

Hi All,

 

I'm is newcomers in groups. My company have a new one Polycom HDX 9000. i have on issued with this, when setting IP Address manually in my polycom such as 167.205.x.x and click the next arrow so our system will auto restart. when this system on after that, our IP in my sistem back to 0.0.0.0 and always that when we tried to setting again. so I can't to tried call to other system because our IP Address always back 0.0.0.0 after restart.

 

So I need your guess and support about this problem. Thank You.

Message 1 of 3
2 REPLIES
Polycom Employee & Community Manager

Re: Polycom HDX 9000 Losing IP Address

Hello Yustian,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

As this is a new unit please contact your polycom reseller as they will be able to help you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Highlighted
Trusted Contributor

Re: Polycom HDX 9000 Losing IP Address

Check connection between your HDX and LAN. Polycom's codecs shows IP address 0.0.0.0 when there is no connection to IP network.

------------------------------------------------------------------
It's impossible to lead us astray for we don't care even to choose the way.
Message 3 of 3