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Polycom RealPresence Group 700 Share Content issue

Occasional Visitor

Polycom RealPresence Group 700 Share Content issue

Hi All,

 

Currently I facing a problem is when I try to share laptop image or barco clickshare through polycom realpresence group 700, there will be blue screen image or blue tinted image only.

 

For your inform if I send laptop source or clickshare source through extron switcher to epson projector, all video signal working fine without any image distortion.

 

I curious is possible HDCP causing this issue when go through Polycom share content. If yes, what  should I do from polycom setting to avoid this blue screen issue happen.

 

Below attached file for your reference.

5 REPLIES
Occasional Visitor

Re: Polycom RealPresence Group 700 Share Content issue

 
Occasional Visitor

Re: Polycom RealPresence Group 700 Share Content issue

 
Polycom Employee & Community Manager

Re: Polycom RealPresence Group 700 Share Content issue

Hello Michael,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: Polycom RealPresence Group 700 Share Content issue

Hi Steffen,

 

The current firmware used for realpresence group 700 is 5.1.2.

Message 5 of 6
Highlighted
Occasional Advisor

Re: Polycom RealPresence Group 700 Share Content issue

Are you sharing from a MAC over HDMI? It sates in tge GS admin guide that Mac's are subject to HDCP restrictions while the GS is in a call. There is nothing you can do to avoid this completely. I have had some luck with a VGA converter for a MAC as VGA doesnt send HD audio..still the admin guide makes no promise this will work 100% of the time. This is not a Polycom issue, its by design of HDCP.

Message 6 of 6