I have recently upgraded our RGP 500 to SW version 6.1.0 and now need to update the Touch Control Unit from 6.0.0 to 6.1.0.
I've looked through the admin settings, the only option for software update seems o point to 'polycom' and doesnt connect.
Can someone please let me know the procedue to update the software on the TCU?
Solved! Go to Solution.
welcome to the Polycom Community.
Did you check the Admin Guide => here <=
Page 212 contains:
Updating RealPresence Touch Software from a USB Storage Device
If you cannot update your RealPresence Touch device using a server or with RealPresence Resource Manager, you can load the software onto a USB storage device and use that to update the device. Another benefit of using a USB device is that you can choose to perform both a factory restore and update your device software simultaneously.
The following attributes ensure that your USB device supports the software update procedure:
Make sure to put all software update data in the root directory of the primary partition.
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