Reply
Occasional Visitor
Posts: 4
0

Polycom group series 500 - calender conference calls conference ID.

I am having an issue with my group series when joining calender meetings. 

When i am invided to a meeting that contains a conference ID, the group series tries to call the conference ID, and is unsuccessful. even editing the invite to not have a cnference ID does not work. this issue seems to only be an issue if the user has a number assigined to their S4B caccount. inviting from a standalone S4B account calles the SIP address successfully.

i am creating invites through the office 365 mail > new meeting > add skype meeting. 

 

the group series 500 software version is 6.1.1-370109

Polycom Employee & Community Manager
Posts: 13,562
0

Re: Polycom group series 500 - calender conference calls conference ID.

Hello Matt,

welcome to the Polycom Community.

Are these federated users or on our own Skype setup?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 4
0

Re: Polycom group series 500 - calender conference calls conference ID.

they are all on our own skype setup. 

 

Matt

Polycom Employee & Community Manager
Posts: 13,562
0

Re: Polycom group series 500 - calender conference calls conference ID.

Hello Matt,

The only issue I am aware is that at present the GroupSeries cannot parse Invites send from an outside organisation utilizing TNEF.

 

This will be addressed in a future release so your issue sounds different.

 

Can you get this into support?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 4
0

Re: Polycom group series 500 - calender conference calls conference ID.

I will proceed to contacting Polycom support

 

Matt

Highlighted
Occasional Visitor
Posts: 4

Re: Polycom group series 500 - calender conference calls conference ID.

Hi

 

I thought i would update you. i have managed to fix this myself. 

 

looking at the Call Detail Report, i noticed that all failed meeting joins were using the H.323 transport type. in the network settings, the device was set to H.323 as being preference 1 over SIP for vidio calling and audio calling. changing this so that SIP is preference 1 has fixed this issue. i have attached the new settings

 

Matt