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Frequent Advisor
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RPG500 traffic spikes

Hi,

I face a strange situation reated to the video traffic that get out form the RPG500 the network.

With the help of network tools, I observed that spikes of about 1 Gbps ethernet traffic get out from RPG500 every 15 minutes.

Does anybody have ideeas about his issue?

Thanks in advance for any suggestions

Polycom Employee & Community Manager
Posts: 13,096
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Re: RPG500 traffic spikes

Hello ibucur,

welcome back to the Polycom Community.

A couple of questions:

 

  • What Software Version of the GroupSeries?
  • Is this using RPRM?
  • Is this SIP, H.323 or Skype for Business / LYNC?
  • Are you aware of the method how to capture a direct wireshark on a GroupSeries?
  • What is the destination of this traffic?

Please ensure you answer the above before we make any suggestions.

 

In addition you may want to consider to escalate this with support so please ensure you have logs ready and a valid service contract,

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Frequent Advisor
Posts: 65
0

Re: RPG500 traffic spikes

Hi Steffen,

Thank you for reply

RPG is 5.02

The system is using Resource manager v.8.4

H323 calls

The destination of the traffic is virtual room in RMX1500

I'll be very thankfully is you can suggest how to direct capture treffic with wireshark on RPG.

Our support contract is not yet re-activated, but soon will be.

Best regards,

Polycom Employee & Community Manager
Posts: 13,096
0

Re: RPG500 traffic spikes

Hello ibucur,

I just added the below to the Video FAQ:

 

  • Feb 10,2017 Question: Can I remotely take a Wireshark capture from a RealPresence GroupSeries?

    Answer: Since Software Version 4.1.1 you can follow this tech tip => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Frequent Advisor
Posts: 65
0

Re: RPG500 traffic spikes

Thank you Steffen,

I will follow the procedure and come with the resuts

Best regards,

Frequent Advisor
Posts: 65
0

Re: RPG500 traffic spikes

Hi,

unfortunatelly not the entire document provided is available for users, as per attached screenshots:

Thanks

 

Polycom Employee & Community Manager
Posts: 13,096
0

Re: RPG500 traffic spikes

Hello ibucur,

you should be able to see the actual article 16654 and download the attached PDF file.

 

Additional links may refer to Partners or Internal documents only.

 

The PDF should enable you to set this up. Everything else needs a Polycom reseller and/or Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Frequent Advisor
Posts: 65
0

Re: RPG500 traffic spikes

Thank you for your support Steffen

Regards