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Frequent Advisor
Posts: 65
0

Real Presence Desktop 3.7 address book

Hi,

I kindly ask for a suggestion related to the following situations:

On a complete Polycom videoconference, with rmx1500 and all virtual servers needed, on PC's had installed RPD Enterprise 3.7

On some users RPD they can find other users in "Directory", on other users no contacts can be found.

In Resource Manager, there are no differencies between such users

Thanks for any reply

Polycom Employee & Community Manager
Posts: 13,995
0

Re: Real Presence Desktop 3.7 address book

Hello ibucur,

welcome back to the Polycom Community.

Are these users signing into RPRM the same way the other users do?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Highlighted
Frequent Advisor
Posts: 65
0

Re: Real Presence Desktop 3.7 address book

Hi Steffen,

thank you for your response.

Yes all users are signing in RPRM, on the same server rm.intranet.company.ro,

I tried on the same PC, from the company intranet, without changing any network configurations, with 2 different users:on one user the address book work, on the other don't.

There are other places than RPRM to look for different settings?

Thanks

Visitor
Posts: 1
0

Re: Real Presence Desktop 3.7 address book

I am experiencing the same issue, The directory was there with version 3.6, updated to 3.7 today and the global directory is no longer available.

 

 

Advisor
Posts: 16
0

Re: Real Presence Desktop 3.7 address book

we use RPD with cma 5000 (sw6.2.5), and virsion 3.3-3.6 can find users in address book, but version 3.7 no find any users...

Polycom Employee & Community Manager
Posts: 13,995
0

Re: Real Presence Desktop 3.7 address book

Hello cvolo4yzhka,

welcome back to the Polycom Community.

The CMA is no longer supported so there is nothing we can do on this end. If you miss this functionality on RPD using it with an unsupportable solution please downgrade RPD.

 

Best regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.