Frequent Advisor
Posts: 65

Real Presence Desktop 3.7 address book


I kindly ask for a suggestion related to the following situations:

On a complete Polycom videoconference, with rmx1500 and all virtual servers needed, on PC's had installed RPD Enterprise 3.7

On some users RPD they can find other users in "Directory", on other users no contacts can be found.

In Resource Manager, there are no differencies between such users

Thanks for any reply

Polycom Employee & Community Manager
Posts: 13,323

Re: Real Presence Desktop 3.7 address book

Hello ibucur,

welcome back to the Polycom Community.

Are these users signing into RPRM the same way the other users do?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Frequent Advisor
Posts: 65

Re: Real Presence Desktop 3.7 address book

Hi Steffen,

thank you for your response.

Yes all users are signing in RPRM, on the same server,

I tried on the same PC, from the company intranet, without changing any network configurations, with 2 different users:on one user the address book work, on the other don't.

There are other places than RPRM to look for different settings?


Posts: 1

Re: Real Presence Desktop 3.7 address book

I am experiencing the same issue, The directory was there with version 3.6, updated to 3.7 today and the global directory is no longer available.