08-24-2017 02:47 AM
My Win 10 upgraded few days ago.
And since then RPD 3.7 doesn't see any of my webcam's videostream.
I can choose any of them at the settings but I can't see myself at the initial screen (adding call) and in conference.
What shall I do?
08-24-2017 08:29 AM
welcome to the Polycom Community.
Did this work prior to the Windows 10 update aka was this a Windows 10 installation and just the OS was upgraded with a newer release?
What type of Web Cam are you using ?
I suggest you work with our support team on this.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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