03-10-2017 11:42 AM
A user is experiencing is experiencing the jitters, pixilation, etc. with both audio and video. I did notice that the packet loss percentage for the 1011 People Rx would bounce around – mostly close to 0% but occasionally spiking as high as 30%.
I am pretty sure I know what the issue may be. I suspect it is a QoS/CoS issue in either our LAN, WAN or both.
We know that Video conferencing requires the correct QoS/CoS (Class of Service) settings. Desktop connections may not have the end to end QoS/CoS settings correct. That is the first place we need to start. To me the symptoms point to QoS/CoS as not be configured correctly.
However, I can find nothing regarding how RealPresence Desktop utilizes or even how to configure the settings. Can someone point me to the correct QoS/CoS settings for RealPresence Desktop 126.96.36.199431.
I have been told they are just installed with the defaults. I downloaded the trial software and did not even see a place to configure the QoS/CoS settings.
03-10-2017 01:30 PM
welcome to the Polycom Community.
I suggest you try with something current like RealPresence Desktop 3.7.0
If you still have issues please open a ticket with support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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