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Occasional Advisor
Posts: 8
0

Re: RealPresence Desktop / Multi-monitor support / Compatibility Sony PCS-G50

Meanwhile,

 

Here is the RPD.log file from the RDP workstation (version 3.3) that does not send any video feed to the Sony PCS-G50.

 

Polycom Employee & Community Manager
Posts: 13,347
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Re: RealPresence Desktop / Multi-monitor support / Compatibility Sony PCS-G50

Hello Anto33,

the above is what has been requested by the relevant team. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Occasional Advisor
Posts: 8
0

Re: RealPresence Desktop / Multi-monitor support / Compatibility Sony PCS-G50

Here's the RDP WireShark trace saved between the time of connection  noticing that there is no image then disconnecting.

 

The file is passworded. check your private message

Occasional Visitor
Posts: 1
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Re: RealPresence Desktop / Multi-monitor support / Compatibility Sony PCS-G50

[ Edited ]

Hello guys

 

I am having the same issue described here. When connecting to a Sony PCS-G50 Terminal.  The distant users don't receive any video feed from the Polycom software.Any updates on this matter?

 

regards 

Occasional Advisor
Posts: 8
0

Re: RealPresence Desktop / Multi-monitor support / Compatibility Sony PCS-G50

Hi tmontana,

 

No progress have been made on this matter since then... i've contacted the compagny and they were not willing to do anything on this matter.

 

The only fix for the connectivity with Sony pcs g50 was to install an earlier versino of polycom Realpresence Desktop.

 

Versions that will work : 2,0 or 2,1

 

anything newer than this will not.

Highlighted
Occasional Visitor
Posts: 1

Re: RealPresence Desktop / Multi-monitor support / Compatibility Sony PCS-G50

I did have a similiar problem but it was not with a Sony Monitor. When I made a call with the RealPresence Desktop, I could see the other person, but they could not see me. I did an upgrade to the monitor device driver and everything is working well, now. 

 

I know this is a simple answer, but it did do the trick for me. I hope this helps you also.