07-07-2017 04:43 AM
I have installed the trial of RealPresense desktop on 2 laptops running Windows 7, however after installation the application sticks on 'launching service engine' on the splash screen. I have uninstalled and reinstalled. Rebooted. All done as full domain admin.
I have also installed on a third laptop of the same config, and it worked ok. Is there anything that can be done to resolve this at all?
Staff are keen to use this software for VC, but we just need them to trial first before purchasing to ensure it is suitable.
07-12-2017 01:57 AM
I would log a call - but as this is a trial product I dont have any of the required serial number/uuid/domain details required to log a ticket. Is there anyway around this?
07-31-2017 03:49 AM
Not managed to resolve as yet. It works on desktop workstations at our organisation, so doesnt look to be a organisational firewall issue. Windows firewall is configured in same way on desktops and laptops (i.e. switched off). Really odd. If I find an answer I will definitely post it on here.