10-15-2016 02:19 PM
When I update an Group Series (RPG500) to new version 6.0.0, it doesn´t register anymore on my RPRM at the Provisioning setup. This is the Group 500 outside of my network. The others Realpresence Group inside my LAN, register fine.
I´ve restored this codec to the factory defaults (pushing the restore button above the codec), and on the version 5.1.1 this Realpresence Group (Outside LAN) register fine. But when I update to the software version 6.0.0, it does not register anymore.
It seems that the codec doesnt find the Server, as you can see at the picture attached.
Does anyone take that issue recently?
Below the list of components that I have installed.
RealPresence Group -- Version 220.127.116.11
RealPresence Access Director -- 4.1.0_build_16110
RealPresence Resource Manager -- v18.104.22.168_83
DMA7000 -- 6.0.2_Build_11
Hope hear soon,
10-16-2016 11:52 PM
welcome back to the Polycom Community.
Did you check the logs ?
I suggest to raise a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services