04-17-2012 06:41 PM
I'm trying to find out the Service Discontinuation Date for VSX 7000A (128) and HDX7000 (64) units.
Polycom's website does not list the above units - http://support.polycom.com/PolycomService/support/
I called their support line yesterday and the Operator could not give me a definite answer either. He kept referring me back to the above webpage.
Does anyone know?
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04-18-2012 01:54 AM
The US version of this doc says the following.
So if you're "SateSide" it's 30/04/2016 as is EU. The 1st column is last sale date, 2nd is sevice discontinuation date.
The only HDX on this list is the HDX4001 so I guess the HDX7000 is not scheduled for EOL yet.
V500, V700, VSX 5000, VSX 3000(128mb), VSX 8000
VSX 6000 (128mb), VSX 7000s (128mb), VSX 7000e (128mb) (Asia, Japan, China)
VSX 6000(128mb), VSX 7000s (128mb), VSX 7000e (128mb) (Rest of World)
04-18-2012 07:12 PM
Thanks for the info.
I called Polycom Support again and got someone who was much more helpful and knowledgeable.
They confirmed the VSX7000a (128) is the same as the VSX7000e (128) so the service discontinuation date is 30/4/2016.
They also confirmed the HDX7000 (64) has not been scheduled EOL yet. Therefore, it is not listed on Polycom's End Of Life (EOL) Support Policy webpage.