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The codec RPG 500 itself disconnected from the conference

Occasional Contributor

The codec RPG 500 itself disconnected from the conference

Hello

Tell me please

What does the error message mean:

 

2017-09-29 11:39:44 ERROR CEng: hd [0]: COMM [0]: argLen too large (2540) for callback structure (2200), funcIndex: 12 [12194096mshs  ???



and

2017-09-29 11:39:44 ERROR CEng: hd [0]: Session [2]: argLen too large (2540) for callback structure (2200), funcIndex: 1 [12194096mshs ???

 

 

It is necessary to understand the reason for disabling the codec from the conference.


system.info.humanreadablemodel="RealPresence Group 500"
system.info.humanreadableversion="Release - 4.1.5-180072"

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: The codec RPG 500 itself disconnected from the conference

Hello Nikita,


welcome back to the Polycom community.

Some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

 

For your new issue the Codec isn't using a currently supported software. We already made you aware of the importance to use a current software in your other post.

 

In additon what kind of call is this? H.323 / SIP / RMX ..?

 

We need much more information and in addition Logs are not intended to be used by users and can be misleading if they are attempted to be interperted. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Highlighted
Valued Contributor

Re: The codec RPG 500 itself disconnected from the conference

As a former Verizon Video Conferencing Support Engineer, endpoint/infrastructure logs were always important and critical to resolving issues.  Granted, some of the logs were intended for the software developers, but using logs to troubleshoot issues helped us resolve our own issues without having to go to the vendor for support.  A blanket statement that 'logs are not intended to be used by users' is just not right.

JoeV
Message 3 of 5
Polycom Employee & Community Manager

Re: The codec RPG 500 itself disconnected from the conference

Hello Joe,

the statement should probably have been by End Users as in your line of work you have enough information to utilize these logs to troubleshoot an issue.

 

Most requests, like the above, did not provide any background under what circumstances these logs where created or what environment caused the issue.

 

In addition only posting a snippet may not be enough to diagnose what the actual issue is. 

 

Without any detailed information we cannot simply look at what a user decided to post and therefore analyze their issues.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Frequent Advisor

Re: The codec RPG 500 itself disconnected from the conference

can someone tell me what software you guys are using to get that kind of output from the GS logs?

Message 5 of 5