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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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The Touch Control have no VIDEO on the screen. The existing items are: Place a Call, Favorites, Show Content, Audio, Calendar, System, User Settings, Administration, Call for Help. The other one have Video (before Audio) and no Call for Help. Both PTCs are running the same S/W ver. 1.2.0 and tested with the same HDX 7000.

 

Please give me VIDEO back!

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Sorry for disturbance, I did not see the post by Kith "Polycom Touch Control with HDX7000" and the answer by Kendo below.

Performing the Factory Restore and then update to current version solves the issue.

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1 REPLY 1
HP Recommended

Sorry for disturbance, I did not see the post by Kith "Polycom Touch Control with HDX7000" and the answer by Kendo below.

Performing the Factory Restore and then update to current version solves the issue.

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