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This content is protected and cannot be displayed or shared

SOLVED
Visitor

This content is protected and cannot be displayed or shared

Hi, 

 

We have problem with some PCs when they are connected to the RPG500. 

 

The users are trying to share their desktop but the RPG500 displays this message (also attached as an image) 

"This content is protected and cannot be displayed or shared"

 

They are not trying to show anything else than their PC background. 

 

Any ideas why this happens to some of our users?

3 REPLIES
Highlighted
Polycom Employee & Community Manager

Re: This content is protected and cannot be displayed or shared

Hello Swepete,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

 

In addition it would be useful to let us know if everybody is using the same type of PC, the same OS, a HDMI or VGA cable etc.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Polycom Employee & Moderator

Re: This content is protected and cannot be displayed or shared

Most likely the PC is sending HDCP, High Definition Content Protection, and the codec has to follow that information.

 

HDCP basically is a way for content to not be reused, since the idea behind videoconferencing is to take it from one place and replicate it to others it is in violation of the HDCP rules.  You need to check with your PC manufacture to see if they have a wayto disable HDCP.  You can try using a lower resolution also on the output port of you PC.

Message 3 of 4
Visitor

Re: This content is protected and cannot be displayed or shared

I tried to lower the resolution but it didn't work. 

 

However i did find the problem, I changed the HDMI-cable to another one since this problem only occured on one Polycom system togehter with a specific PC-modell

 

Message 4 of 4