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Occasional Contributor
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Unable to initiate a Webex call from my standalone RPG500 possibly due to DTMF Method?

Hi,

 

I am experiencing issues with the Cisco Webex platform that we use for VMRs, I'm having an issue where my standalone RPG500 systems are unable to initiate a meeting.  If a meeting is already underway (eg started via a PC endpoint) I am able to join the call no problem.

 

According to Cisco support, it may be due to a DTMF method being used by the Polycom unit.

 

Firstly, how do I determine which DTMF Method is being used and secondly, can I change it to a format supported by Webex?

 

Apparently Cisco webex supports - "H.323 standards-based video endpoints which support DTMF via H.245 UserInputIndication method "DTMF" (basicString, generalString, iA5String, hookflash, and any other methods are unsupported)."

 

Any help would be appreciated.

 

Thanks

Polycom Employee & Community Manager
Posts: 13,295
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Re: Unable to initiate a Webex call from my standalone RPG500 possibly due to DTMF Method?

Hello me at work

 

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Contributor
Posts: 3
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Re: Unable to initiate a Webex call from my standalone RPG500 possibly due to DTMF Method?

Sorry my current software Release - 6.1.0-310348.