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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I am using IE11 and can access the web interface on my HDX 7000 however, I am not able to select or deselect any checkbox.  All other fields work fine.  The software version on the HDX 7000 is:  Release - 3.1.1.3-36019

 

Any suggestions?

7 REPLIES 7
HP Recommended

I've had similiar problems with IE 11.   I've ended up using either Chrome with IE Tabs or Seamonkey with reasonable luck.

 

Gary Miyakawa

HP Recommended

Hello Frank,

welcome to the Polycom Community.

The HDX 3.1.1.3 release notes > here < clearly state:

 

Hardware and Software Requirements

To use the web interface, you need Microsoft Internet Explorer 6.x, 7.x., 8.x, or 9.x

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I am using IE8 and have same problem. Some check boxes cannot be set-up?

 

Simo

HP Recommended

Furthermore to the previous, some settings are not taken over by the system e.g. the password length. Even the text on the page says: "Any changes made to this page will automatically submit this page."

 

Simo

HP Recommended

Hello Simo,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

It would also be of interest if this happens to your HDX7000 as originally posted as we cannot automatically assume that you are using the same device.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Yes the device is HDX 7000 and the software should be the latest one Release - 3.1.8-49137.

 

Simo

HP Recommended

One additional question came into my mind: does the web connection use activex or java on the mentioned software?

 

SimoJ

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