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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have several Group Series 500's, all on 6.1.2-380088. I've tried updating three of them so far to 6.1.2.1-380105. They all failed at the same step and reverted back. I'm wondering if there is a problem with one of the files. Please see the attached screenshot of the error.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Yes, there was an issue discovered and corrected this morning (NA time).  Please try again and let us know if you were successful or not.

 

Sorry for the inconvience and THANKS for updating so promptly.

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4 REPLIES 4
HP Recommended
Hello

Please contact Polycom support

Replied via a mobile device
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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HP Recommended

Yes, there was an issue discovered and corrected this morning (NA time).  Please try again and let us know if you were successful or not.

 

Sorry for the inconvience and THANKS for updating so promptly.

HP Recommended

By the time I contacted Scansource this morning to open a ticket, the issue had been resolved. I have successfully upgraded four of my Group Series so far.

HP Recommended

Great to hear, thanks for letting us know.

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