02-13-2012 12:44 AM
We have Polycom VSX 7000 , we have upgraded Latest firmware on that after that Polycom is not starting, NO startup window,
i can hear startup sound for 4 sec then it restarts automatically ....
How to do a factory reset(Hard reset)???
Thanks in advance,
Solved! Go to Solution.
02-13-2012 01:02 AM
Facto0ry Reset ojn VSX is Hold down "0" button then turn on the power. It will probably default to S-Video Output but I'm sure you can manage that. Pete
02-13-2012 01:34 AM - edited 02-13-2012 01:37 AM
I tried Pressing 'o' but didn't help, its rebooting continuously and while booting just a 3 sec startup music and restarts again ...
And is there any option on Polycom itself to do factory reset (physically) ?
02-13-2012 02:08 AM
Factory reset is "Zero" button whilst powering up. Try it again with everything unplugged except monitor & power. Faulty Mic.Mic leads have been known to "pull down" the Codecs PSU. Pete
02-13-2012 03:09 AM
i tried "Zero" still same it boots gives a startup booting audio for 5 Seconds then every 2 mins Gives booting audio and goes off .. :( ...
I read a blog on polycom community , for factory reset they gave below procedure !!!
To log in the user name is admin and the password is the admin password set on
the system in the Security screen in the UI.
Type “bin” and press enter.
Type “quo swus” and then press enter. This will bring the system up in the
software update mode after a reboot.
Type “quo boot” and then press enter to reboot the system.
Type “quit” and then press enter to close the ftp session.
After the system has rebooted into the software update mode ftp into the system
again by following steps 1 through 2.
Type “bin” and press enter.
Type “quo erfl” and then press enter. The system should now start reformatting
The system should now have a fresh load of software without any of the previous
settings; all Address Book entries and User Settings are deleted and the
system will come up in the Out Of Box sequence.
Can i try above step ???
02-13-2012 03:56 AM - edited 02-13-2012 04:07 AM
Now i got a screen saying System ready for update but i couldnt find any Firmaware for VSX 7000A ..
Even not in Polycom site .. i tried using VSX 7000 it says invalid firmware .. let me know where i can download VSX 7000A Firmware ????
i need below version of software ...
|Release 8.7.1 - 04Feb2008 08:45|
|Boot UI Version:||0.9.7B.14|
|Model:||VSX 7000A (128)|
02-13-2012 04:35 AM
I suggest you download the S/W for ALL VSX & V Series, then it'll work out for itself which version of the VSX7000 you have. It's MUCH bigger but ultimately easier. Pete
02-13-2012 05:00 AM
Follow this link,
You can create a user account if you do not have one @ support.polycom.com
Throught SITE & Single Activation select Activate Now & enter your S#.
3 TAbs will appear, look in Update. If it says available but not entitled, you system is not under a currect maintenance contract
& no Upgrade License Codes can be issued.
If it says Available, click Get for the key for the next version up you wish to move to.