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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I can not turn on the video conferencing device. It stays this way. Software key ?  can you help?

5 REPLIES 5
HP Recommended

It could be the license key you have is not valid for the version you are attempting to upgrade to.

HP Recommended

Hello seaydin,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer:
Please check this post in the Software Licensing section => here <=

 

Checking your serial number 82060506ABF2AK shows that you only can use Software 8.7

 

The Key for this is UCF8-F7B5-45B0-0000-0327

 

The Unit is from back in 29/02/2008 so its nearly 10 years old.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen, would an invalid license key produce the screenshot that showed the software update to 'hang'?

 

seaydin, you might try downloading the 8.7 version and doing a software update with that.

HP Recommended

Joe,

 

The attached Screenshot_7.jpg shows the query for Option key (K-key), not for Upgrade key (U-Key) mentioned in Steffen's comment. As this unit has no K-key generated this step should be skipped in the previous window.

HP Recommended

no cuento con la clave de licensia 

No 8208430AD488MK 

S/N 0AD488

P/N 2201-21220-001

 

EN LA ACTUALIZACION SE ME BLOQUIO Y NO HE PODIDO CONTINUAR 

GRACIAS POR LA ATENCION.

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