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Occasional Visitor
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VSX-7000A License Software key

[ Edited ]

I can not turn on the video conferencing device. It stays this way. Software key ?  can you help?

Valued Contributor
Posts: 109
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Re: VSX-7000A License Software key

It could be the license key you have is not valid for the version you are attempting to upgrade to.

JoeV
Polycom Employee & Community Manager
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Re: VSX-7000A License Software key

[ Edited ]

Hello seaydin,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer:
Please check this post in the Software Licensing section => here <=

 

Checking your serial number 82060506ABF2AK shows that you only can use Software 8.7

 

The Key for this is UCF8-F7B5-45B0-0000-0327

 

The Unit is from back in 29/02/2008 so its nearly 10 years old.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Valued Contributor
Posts: 109
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Re: VSX-7000A License Software key

[ Edited ]

Steffen, would an invalid license key produce the screenshot that showed the software update to 'hang'?

 

seaydin, you might try downloading the 8.7 version and doing a software update with that.

JoeV
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Honored Contributor
Posts: 468
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Re: VSX-7000A License Software key

Joe,

 

The attached Screenshot_7.jpg shows the query for Option key (K-key), not for Upgrade key (U-Key) mentioned in Steffen's comment. As this unit has no K-key generated this step should be skipped in the previous window.

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld