08-17-2012 08:33 AM
We have a VSX 7000A, and we are joining conferences that require us to see output from a remote computer. Everyone else in the conference at other sites (that we do not administer) are able to see the video. I am trying to update the firmware, since we are currently running 220.127.116.11. I have tried to install any updates ranging from 18.104.22.168 - 22.214.171.124 and they all say the following:
Softupdate cannot update: VSX 7000APlease download appropriate softupdate from www.polycom.com and try again.
The firmware is downloaded from the polycom website, and they are the correct 7000 firmware. Any input is appreciated.
08-29-2012 12:31 PM - edited 08-29-2012 12:32 PM
The type of VSX you have is the VSX 7000s. You will need to use the VSX 7000s software from the support site on your VSX. Also for the content issue try turning off H.239 in Call Preferences.