We have a VSX 7000A, and we are joining conferences that require us to see output from a remote computer. Everyone else in the conference at other sites (that we do not administer) are able to see the video. I am trying to update the firmware, since we are currently running 9.0.5.1. I have tried to install any updates ranging from 9.0.5.2 - 9.0.6.2 and they all say the following:
Softupdate cannot update: VSX 7000APlease download appropriate softupdate from www.polycom.com and try again.
The firmware is downloaded from the polycom website, and they are the correct 7000 firmware. Any input is appreciated.
