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Occasional Advisor
Posts: 9
0

What is Default ID/Password for HDX-7000

1- I was trying to log in to HDX-7000 portal

 

using this ID: admin and password: 456

also using ID: Polycom and password: 456

 

but it didn't work also I reseted the unit and tried above login details again , still it doesn't work

 

Any hint?

 

2- I am trying to use the remote control that come with the unit . but the unit is not responding.

 

please note that I am not using any Polycom Camera . is it required to have a Polycom camera to use the

 

remote control.

 

I read that there's some setting for the remote but this go back to point 1 because I am not able to login

 

Awaiting your answers

 

Regards,

 

 

 

Polycom Employee & Community Manager
Posts: 13,091
0

Re: What is Default ID/Password for HDX-7000

[ Edited ]

Hello Omar,

 

welcome to the Polycom Community.

 

I have moved your post to the correct section and we encourage all members to utilize the search functionality as demonstrated => here <= as you can find plenty of answered Posts within this community already dealing with the very same question.

 

This is also explained on page 8.3 => here <= in the Admin Guide.

 

Admin ID:

Specifies the ID for the administrator account. The default Admin ID is admin. Admin IDs are not case sensitive

 

Admin Room Password:

Specifies the password for administrator access when logging in to the system locally.
When this password is set, you must enter it to configure the system Admin Settings using the remote control.

The password cannot contain spaces or be more than 40 characters.

Passwords are case sensitive.
The default Admin Room Password is the 14-digit system serial number from the System Information screen or the
back of the system.

 

For your question 2, the IR Sensor for the HDX is built into the Camera.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Advisor
Posts: 9
0

Re: What is Default ID/Password for HDX-7000

[ Edited ]

Dear Steffen,

 

you answers was very help full.

 

the first point was cleared.

 

but I still have issue regarding the second point.  I don't have the Camera

 

is there any other solution to use the remote control?

 

Regards,

Occasional Advisor
Posts: 9
0

Re: What is Default ID/Password for HDX-7000

I guess I found a solution for the Remote Control Issue .

 

I'm planning to get an IR sensor and attach it to HDCI Input on PIN #3 and PIN #7, I will

 

try it and post the result .

 

Regards,

Occasional Visitor
Posts: 1
0

Re: What is Default ID/Password for access t admin for HDX-7000

What is Default ID/Password for access to admin  for HDX-7000

 

when i move to system info then admin seting it need for id and password i am try to use admin and password 14 dailog of sirel number but it didnt work let me know

Polycom Employee & Community Manager
Posts: 13,091
0

Re: What is Default ID/Password for access t admin for HDX-7000

Hello khaleejtechnology,

welcome to the Polycom Community.

The community's Bideo FAQ contains this post here:

 

Jun 21,2014 Question: What is the factory default username and password of a HDX or Group Series system?

Answer: 
Default Username: admin
Default Password: 14 digit HDX / Group Series serial number printed on the back fo the HDX / Group Series ending for example with the letters CN

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.