04-12-2012 02:02 AM
1- I was trying to log in to HDX-7000 portal
using this ID: admin and password: 456
also using ID: Polycom and password: 456
but it didn't work also I reseted the unit and tried above login details again , still it doesn't work
2- I am trying to use the remote control that come with the unit . but the unit is not responding.
please note that I am not using any Polycom Camera . is it required to have a Polycom camera to use the
I read that there's some setting for the remote but this go back to point 1 because I am not able to login
Awaiting your answers
04-12-2012 02:16 AM - edited 04-12-2012 02:17 AM
welcome to the Polycom Community.
I have moved your post to the correct section and we encourage all members to utilize the search functionality as demonstrated => here <= as you can find plenty of answered Posts within this community already dealing with the very same question.
This is also explained on page 8.3 => here <= in the Admin Guide.
Specifies the ID for the administrator account. The default Admin ID is admin. Admin IDs are not case sensitive
Admin Room Password:
Specifies the password for administrator access when logging in to the system locally.
When this password is set, you must enter it to configure the system Admin Settings using the remote control.
The password cannot contain spaces or be more than 40 characters.
Passwords are case sensitive.
The default Admin Room Password is the 14-digit system serial number from the System Information screen or the
back of the system.
For your question 2, the IR Sensor for the HDX is built into the Camera.
Polycom Global Services
04-13-2012 11:43 PM - edited 04-13-2012 11:51 PM
you answers was very help full.
the first point was cleared.
but I still have issue regarding the second point. I don't have the Camera
is there any other solution to use the remote control?
04-17-2012 12:23 AM
I guess I found a solution for the Remote Control Issue .
I'm planning to get an IR sensor and attach it to HDCI Input on PIN #3 and PIN #7, I will
try it and post the result .