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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-29-2015 11:20 AM

HP Recommended

I have problems with the Real presence group 300 endpoint from time to time i will have to reset them, so they can call out of our firewall to another agency. they will work fine for days and then all of a sudden i will need to do this reboot. Could it be the sleep mode which i have set for "never" or could it just be something there is no way around. Any help will be appreciated.

 

4 REPLIES 4

‎01-29-2015 12:05 PM

HP Recommended

Hello Jgooch,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Rebooting the unit is only hiding the real issue and you should gather the units logs and in addition get a wireshark trace when the issue happens.

 

Please work with your Polycom reseller to bring this to the attention of Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-29-2015 02:12 PM

HP Recommended

Sorry Software Version is:

System Software:

Release - 4.0.1-80438
Was this reply helpful? Yes No

‎01-29-2015 04:05 PM

HP Recommended

Hello Jgooch,

that is not the latest available software. Please upgrade and replicate and then follow up as advised.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-30-2015 12:02 AM

HP Recommended

Are you using any call server for VC call routing?

 

If no then make it upgrade to 4.1.3.

 

VC EP should reboot atleast once in a week.

 

BR

Yash Pal

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