05-17-2017 08:36 PM
Does Polycom video endpoints - G500/HDX 6K,7K support calling numbers starting with '#'.
For example: place a SIP call to #8234234234
we have about 80 polycom units registered to Cisco UCM and to simplify the dialling, i want to be able to dial video end-point/MCU starting with '#'
I have tried this and dont see the call getting placed... is it supported and if so any additional configuraiton to be done?
I am able to dial #number using non-polycom /cisco SIP end-points registered to Cisco UCM.
thanks for your time.
05-17-2017 10:58 PM
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Polycom Global Services
05-23-2017 12:06 PM
Polycom only sends the digits entered verbatim to the Call Server. The endpoint does no local normalization or translation of dial plans. If the Call Server has a specified Dial Plan for Call Routing, then it would need to be handled at the call server.
I did find this...about the # is used to terminate inter-digit timeout... but I still don't see that as a factor in Polycom: