Hello bigcitylife,
welcome to the Polycom Community.
There is no need to post multiple replies covering the same issue.
You have been asked to provide the Serial Number of the unit which you have not done so far.
In addition we encourage all users to use the Forum Search.
Doing this with the word license => here <= brings back multiple post's covering the same question.
The Serial Number of the Unit is printed on the back and usually starts with an 8.
The browse to the Polycom Support Page => here <= and register for an free account.
The License Option is clearly listed on above page and should be easy enough to follow in order to retrieve the license.
If you still struggle I would recommend to work with your Reseller or Polycom Support to retrieve the missing license code.
Depending on your Region please find a contact number => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Please be aware:
The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .
Above is necessary in order to track issue internally within Polycom.
Please ensure to always check the
VoIP FAQ ,
PSTN FAQ or
RPM FAQ If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.
