Reply
Occasional Contributor
Posts: 3
0

not visible to each other...

A : polycom group700 ver5.1.2 1080p 4mp

B : lifesize team220 4mp

C : polycom group700 ver5.1.2 1080p

 

  • B ---CALL---> A, 1:1, No problem
  • B ---CALL---> C, 1:1, No problem
  • B ---CALL---> A,C(mp), No problem
  • A ---CALL---> C, 1:1, Connected and sounded but not visible to each other
  • A ---CALL---> B,C(mp), All are connected and sounded, but C video can’t be seen in A

 

What is the problem??

Regular Advisor
Posts: 80
0

Re: not visible to each other...

What network(s) are involved? Firewalls? What protocol(s) used for calls?

JoeV
Occasional Contributor
Posts: 3
0

Re: not visible to each other...

H323 and no firewalls.

Regular Advisor
Posts: 80
0

Re: not visible to each other...

[ Edited ]

Are they all on the same local network or going thru Internet or MPLS?

Have you looked at the CALL STATISTICS during a problem call?

Maybe the SYSTEM LOGS show something relating to video protocol/resolution negotiation.

JoeV