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Occasional Visitor
Posts: 1
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screen requests password to access the system

Hello,

 

We reecently upgraded to a Real Presence 700 codec in our conference room. When I powered up the unit today, the screen displays "Please enter an ID and password to access the system.

 

I have never encountered this before.  Of course, I know the ID and password and can easily enter them, but since this is not in a public place, this feature is not needed. I would like to turn off this feature.  I searched the administrative site menu but do not see anything about an option regarding the login screen.

 

 

Can anyone advise ?

 

Thanks,

 

Laneinnc

Polycom Employee & Moderator
Posts: 721
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Re: screen requests password to access the system

Plese provide a screen shot of the screen you are getting.  Want to make sure that it is in fact coming fromthe video system.