telepresence 100m

CSOUZA · ‎04-17-2012

Hi

I have downloaded the trial version and I am running it on a windowns 7 enterprise 64 bit computer. I have tried connecting to a fixed location VC and I get a message saying "The site you called cannot be located, please check the calling information and call again"

Please advice.

CS

SteffenBaierUK · ‎04-20-2012

Hello csouza,

welcome to the Polycom Community.

I can only recommend to check the m100 release notes => here <= as it contains a section explaining the Inbound and Outbound Ports that need to be opened on any Firewall and in addition the Windows Firewall exceptions.

In addition please utilize the community search as this has been discussed on multiple other occasions.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

Above is necessary in order to track issue internally within Polycom.

Please ensure to always check the VoIP FAQ , PSTN FAQ or RPM FAQ

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" and feel free to give me Kudos.

WingatePharmIT · ‎05-09-2012

I have gotten the same message and discovered that I was not connected to the network. I then made sure to connect and was good to go.

telepresence 100m

Re: telepresence 100m

Re: telepresence 100m