08-02-2017 06:36 AM
I am using RPG 700 with eagle eye producer.
I am not able to control far end camera during a call,while the other side can control mine.
Firmware upgrade to the latest version (6.1.2) did not solve the issue(prev.version 6.0.0).
Note that during the call i have the choice to control the far end but when i press the button for PTZ nothing happens.
Thank you in advance
08-03-2017 07:04 AM
How are you selecting the FAR END camera to control? By default, camera control is probably your NEAR end and you have to select FAR END somehow to control their camera.