Re: AudioCodes => SoundStation IP7000 - SIP/2.0 488 Not Acce... - HP Support Community

Anonymous · ‎02-05-2016

I have a SIP trunk connected to a AudioCodes Mediant 1000, with a Polycom SoundStation IP7000 registered
When I try to call the IP7000 the Invite is like this:

INVITE sip:+4576281190@172.29.140.109;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 172.29.129.71:5060;alias;branch=z9hG4bKac1533590670
Max-Forwards: 10
From: <sip:4544788665@ims.mnc002.mcc238.3gppnetwork.org;user=phone>;tag=1c1533189575
To: <sip:+4576281190@172.29.129.71;user=phone>
Call-ID: 1533145291522016131440@172.29.129.71
CSeq: 1 INVITE
Contact: <sip:172.29.129.71:5060;transport=tcp;yop=00.00.BBE70322.0000.4366>
Supported: norefersub,100rel,timer
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,UPDATE
Session-Expires: 1800;refresher=uac
User-Agent: Mediant 1000/v.6.80A.244.006
P-Charging-Vector: icid-value=VASVIZC81GlFAAASIPPMBWZDhxw-;icid-generated-at=62.121.180.36;orig-ioi=ims.mnc002.mcc238.3gppnetwork.org
Content-Type: application/sdp
Content-Length: 249
Request-Disposition: no-fork
P-Early-Media: supported
 
v=0
o=- 1532753535 1 IN IP4 172.29.129.71
s=-
c=IN IP4 172.29.129.71
t=0 0
m=audio 6240 RTP/AVP 8 0 13 101
b=AS:80
a=rtpmap:8 PCMA/8000
a=rtpmap:13 CN/8000
a=rtpmap:101 telephone-event/8000
a=ptime:20
a=maxptime:20
a=rtpmap:0 PCMU/8000

But then I get this back:

SIP/2.0 488 Not Acceptable Here
Via: SIP/2.0/TCP 172.29.129.71:5060;alias;branch=z9hG4bKac1533590670
From: <sip:4544788665@ims.mnc002.mcc238.3gppnetwork.org;user=phone>;tag=1c1533189575
To: "+4576281190" <sip:+4576281190@172.29.129.71;user=phone>;tag=BBC50B10-F5FCC496
CSeq: 1 INVITE
Call-ID: 1533145291522016131440@172.29.129.71
Contact: <sip:+4576281190@172.29.140.109:5060;transport=tcp>
User-Agent: PolycomSoundStationIP-SSIP_7000-UA/4.0.9.0509
Accept-Language: en
Warning: 488 SDP "NotAcceptableHere"
Content-Length: 0

Do anyone know why the IP7000 is rejecting the call?

SteffenBaierUK · ‎02-05-2016

Hello Claus-Ole Olsen,

welcome to the Polycom Community.

I have moved this post into the right section.

Warning: 488 SDP "NotAcceptableHere"

The above should be pretty clear.

What Codecs are you allowing on the SSIP7000 end ?

Settings > Codec Priorities > Audio Codec Priority should tell you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-08-2016

My codes are:

Siren22 (64 kbps)

G.722.1C (48 kbps)

G.722

Siren14 (48 kbps)

G.722.1 (24 kbps)

G.711Mu

G.711A

G.729AB

SteffenBaierUK · ‎02-08-2016

Hello Claus-Ole Olsen,

I only had a brief test scripting this and cannot reproduce this running UC Software 4.0.10 so the next step for you would be to contact your Polycom reseller so they can open a ticket with Polycom support for you.

If the unit is out of warranty a Pay per Incident ticket would be the next Option.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-08-2016

The device is running 4.0.10.0568

Is it possible to get a SIP log from the device it self?

Can you send me your sip log from your test?

SteffenBaierUK · ‎02-08-2016

Hello Claus-Ole Olsen,

User-Agent: PolycomSoundStationIP-SSIP_7000-UA/4.0.9.0509

The above shows 4.0.9

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-08-2016

Yes, but I updated the device 😉

SIP/2.0 488 Not Acceptable Here
Via: SIP/2.0/TCP 172.29.129.71:5060;alias;branch=z9hG4bKac1641042363
From: <sip:4544788665@ims.mnc002.mcc238.3gppnetwork.org;user=phone>;tag=1c1640670797
To: "+4576281131" <sip:+4576281131@172.29.129.71;user=phone>;tag=603E3B88-E32DECE0
CSeq: 1 INVITE
Call-ID: 164062823382201614129@172.29.129.71
Contact: <sip:+4576281131@172.29.140.18;transport=tcp>
User-Agent: PolycomSoundStationIP-SSIP_7000-UA/4.0.10.0568
Accept-Language: en
Warning: 488 SDP "NotAcceptableHere"
Content-Length: 0

This is SIP log from the device

0208140129|sip  |1|03|MsgSipTcpPacket
0208140129|sip  |3|03|CStkDialog::CreateRouteSet: transport set to Target URI 'TCP'
0208140129|sip  |3|03|CStkDialog::SetAddressLocal localTag set to ''
0208140129|sip  |3|03|CStkDialog::SetAddressLocal new address added of 1
0208140129|sip  |2|03|CStkDialog::CStkDialog SetAddressLocal from pRequest To: '+4576281131' <+4576281131@172.29.129.71:0>
0208140129|sip  |2|03|CStkDialog::CStkDialog SetAddressLocal Config '+4576281131' <+4576281131@horac01.spectralink.com:0>
0208140129|sip  |2|03|CStkDialog::CStkDialog TAG '603E3B88-E32DECE0' generated
0208140129|sip  |2|03|CStkDialog::CStkDialog local addr '+4576281131' <+4576281131@172.29.129.71:0> Tag '603E3B88-E32DECE0'
0208140129|sip  |2|03|CStkDialog::CStkDialog exit 0x41938cfc local list size 1
0208140129|sip  |2|03|CCallBase::IsChallenged COPIED Dialog Tag to pRequest '603E3B88-E32DECE0'
0208140129|sip  |2|03|CCallBase::IsChallenged 'INVITE' Dialog Tag '603E3B88-E32DECE0' pRequest Tag '603E3B88-E32DECE0' state 'Trying'
0208140129|sip  |2|03|new UA Server INVITE trans state 'proceeding', timeout=0 (0x418d3d5c)
0208140129|sip  |3|03|UA Server INVITE INVITE trans state 'proceeding'->'completed' by 488 resp 65 timeout(0x418d3d5c)
0208140129|sip  |1|03|Dialog 'idaa156de0' State 'Trying'->'Terminated'
0208140129|sip  |1|03|doDnsListLookup(tcp): doDnsSrvLookupForARecordList for '172.29.129.71' port 5060 returned 1 results
0208140129|sip  |1|03|doDnsListLookup(tcp): result 0 '172.29.129.71' port 5060 isInBound 0
0208140129|sip  |1|03|CTcp::Send(TCP) address 172.29.129.71 port 5060 can Connect 1
0208140129|sip  |1|03|MsgSipTcpPacket
0208140129|sip  |3|03|CStkCall::NewCallState reason 15 'Unknown'->'Idle' (0x4192107c)

SteffenBaierUK · ‎02-08-2016

Hello Claus-Ole Olsen,

As already replied I only had a brief test scripting this and cannot reproduce this running UC Software 4.0.10 so the next step for you would be to contact your Polycom reseller so they can open a ticket with Polycom support for you.

We are unable to provide support via the Polycom community.

If the unit is out of warranty a Pay per Incident ticket would be the next Option.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

AudioCodes => SoundStation IP7000 - SIP/2.0 488 Not Acceptable Here

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