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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello!
Our Company  purchased SoundStation Duo.
We can not to do Autoanswer with using Asterisk

In extensions.conf:

 

exten => 111,1, SIPAddHeader(Alert-Info: info=autoAnswer)
same => n, Dial (SIP/111,, tT)

 

In the settings of Polycom SoundStation Duo:

Preferences -  Additional Preferences - Auto Answer
Ring Class = Auto Answer


In the console of Asterisk we are see next following:

  -- Executing [111@phones:1] SIPAddHeader("SIP/102-0001efe1", "Alert-Info: info=autoAnswer") in new stack
    -- Executing [111@phones:2] Dial("SIP/102-0001efe1", "SIP/411,,tT") in new stack
    -- Called SIP/111
    -- SIP/111-0001efe2 is ringing

  

But the autoanswer doesn't work


Where did we do mistake?

8 REPLIES 8
HP Recommended

Hello Denis.Belkin,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Above post explains in detail on how to trouble shoot this.

 

Please export the phone's configuration and ensure the string send by Asterisk for the value is the same.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

At us set up just the same as in the instruction offered by you.

 

The configuration file SoundStation DUO:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.2.8017 03-Feb-12 16:11 -->
<!-- Created 20-10-2014 11:35 -->
<PHONE_CONFIG>
    <ALL
        call.autoAnswer.ringClass="autoAnswer"
        lcl.country="Russia"
        lcl.ml.lang="Russian_Russia"
        lcl.pstnCountryIndex="56"
        np.normal.ringing.toneVolume.chassis="6"
        pres.idleTimeout.offHours.enabled="0"
        pres.idleTimeout.officeHours.enabled="0"
        up.pstnSetup="1"
        voIpProt.SIP.outboundProxy.address="192.168.84.222"
        voIpProt.SIP.outboundProxy.port="5060"
        lcl.ml.lang.clock.15.format="MM/DD/YY"
        lcl.ml.lang.clock.15.longFormat="0"
        reg.1.address="111"
        reg.1.auth.password="asdfg21"
        reg.1.auth.userId="111"
        reg.1.displayName="Peregovorka01"
        reg.1.label="111"
        voIpProt.server.1.address="192.168.84.222"
        voIpProt.server.1.port="5060"
    />
</PHONE_CONFIG>
 
 

 

HP Recommended

Hello Denis,

The FAQ post explains that the SIP INFO Header being send needs to be matched to the following Parameter:

 

voIpProt.SIP.alertInfo.1.value=""

 

Above defines what string we look for.

 

In your case:

 

voIpProt.SIP.alertInfo.1.value="autoAnswer"

Please also ensure to upgrade the software to UCS 4.0.7 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Upgrade the software to 4.1.1.0260
Utilities - Import & Export Configuration - All Configuration (expert Deevice Settings) - Button Exrort
Next steep: Of file Export_all.cfg add parametr voIpProt.SIP.alertInfo.1.value="autoAnswer"
Save file.
Utilities - Import & Export Configuration - Button Choose File - file Export_all.cfg

 

But the autoanswer doesn't work

 

 

 

HP Recommended

Hello Denis,

I specified UCS 4.0.7 and not UCS 4.1.1 as UCS 4.1.1 is LYNC only as shown in the release notes.

 

Please go ahead and downgrade to UCS 4.0.7 and utilize the phones logs as explained in the debugging FAQ post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above explains how to log SIP issues and you can then verify locally if the Alert-Header within the INVITE shows:

 

Alert-Info: info=autoAnswer


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Just to elaborate 

 

voIpProt.SIP.alertInfo.1.class="ringAnswer" voIpProt.SIP.alertInfo.1.value="ringAnswer"

 The above, as shown with a similar example in the FAQ post, should be the sufficient Parameter to AutoAnswer

 

Best Regards

 

Steffen Baier 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello!

 

Setup


voIpProt.SIP.alertInfo.1.class="ringAnswer" voIpProt.SIP.alertInfo.1.value="ringAnswer"


But the autoanswer doesn't work.

HP Recommended

Hello Denis,

 

As you still seem to have issue please work with your Polycom reseller so they can raise a ticket with Polycom support for yourself.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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