Reply
Highlighted
Occasional Visitor
Posts: 3
0
Accepted Solution

Auto Answer after first invite?

I've been trying to figure out lately if there is a way to make a Soundpoint IP 650  auto answer at a point after it starts ringing. Basically, it's something like this...

 

1. I use sipp to send an INVITE to the polycom, polycom sends trying/ringing back.

 

2. I leave the Polycom ringing for 4 seconds.

 

3. I have sipp send an UPDATE, an INFO, etc containing an Alert-Info: Auto Answer header (on a fresh invite my phone is configured to immediately answer these without ringing), but so far everything I've tried has been rejected by the phone.

 

Is there a way to do this? Right now we've been working around it by starting a fresh call to the Polycom with auto-answer and terminating the original call, but if I could just make the original call pick up instead that'd be cleaner.

Polycom Employee & Community Manager
Posts: 13,542
0

Re: Auto Answer after first invite?

Hello Jonathan Rose,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

The above explains in detail the different types of auto-answer that we support. You could simply use the ring-answer type.

 

In addition the UC Admin  Guide contains:

 

  • Note:Using the SIP Alert-Info header to delay autoanswer
    If you set delay=0 in the SIP.alert-Info header, the phone immediately auto-answers incoming calls without ringing. If you set delay=x where x=time in seconds, the phone rings for that duration of time before auto-answering incoming calls

Example:

 

voIpProt.SIP.alertInfo.1.class="internal" 
voIpProt.SIP.alertInfo.1.value="delay=5"

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Auto Answer after first invite?

[ Edited ]

Thanks for the input, but adding a specific delay isn't really the intention. The intention is to be able to manually initiate the connection without actually touching the phone, which is why I was looking for a SIP method to add the auto answer property after the initial invite. Maybe there's another way to do that, but what I want is to have an external service remotely answer the phone without having to issue a separate invite. The specific delay in sipp is just being used to test it.

Polycom Employee & Community Manager
Posts: 13,542
0

Re: Auto Answer after first invite?

Hello Jonathan Rose,

 

I do not believe this is possible. To my knowledge we only look at the INFO-HEADER within an INVITE.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 3
0

Re: Auto Answer after first invite?

I see. Well, thanks for letting me know.