04-10-2017 10:21 AM - last edited on 04-12-2017 12:47 AM by SteffenBaierUK
Recently we've been rolling out UCS 5.5.1 for our VVXs and noticed that, even using the same dialplan, the behavior has changed for on-hook dialing. For instance, a VVX 400 was updated from UCS 4.0.6 to 5.5.1. Before, when the phone was on hook, I could put in an extension number and it would automatically dial the extension when the timeout was reached. Now, that doesn't happen, I have to push send or dial off hook to automatically send the call. Is this expected? I have been playing with the dial plan to no avail.
We use 3-digit extension numbers as such: 2xx
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04-12-2017 12:51 AM
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
The above FAQ also contains a troubleshooting section so you can verify what is being matched or not.
In addition UC Software 5.2.0 or later introduced:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
04-12-2017 12:10 PM
Thanks Steffen, that was it. It was set to dialplan.userDial.timeOut="0" by default which meant it was disabled, the admin guide does not mentioned that. After changing it to a value above zero it is working. Appreciate it, thanks again!