Re: BLF doesn't appear on the VVX300, VVX400, VVX500 - HP Support Community

Anonymous · ‎05-30-2017

Hello,

On the phones VVX300, VVX400, VVX500 with FW version 5.5.2.8571 configured BLFs keys don't appear on the phones.

The behavior is the same wheather BLF are configured in the provisioned config files or using phone web ui.

In both cases configured BLF is listed in the Utilities -> Line Key Configuration section of the phone web ui. And in the both cases BLF doesn't appear on the ...

No sign of the REGISTER request in the pcap.

Server is asterisk.

Relevant part of my {macaddress}.cfg is:

<ALL
device.set="1"
attendant.behaviors.display.remoteCallerID.normal="1"
attendant.behaviors.display.spontaneousCallAppearances.normal="0"
attendant.restrictPickup="0"
attendant.ringType="ringer1"
lineKey.reassignment.enabled="1"
feature.presence.enabled="1"
feature.directedCallPickup.enabled="1"
feature.enhancedFeatureKeys.enabled="1"
feature.urlDialing.enabled="0"
voIpProt.SIP.strictReplacesHeader="1"
reg.1.server.1.address="192.168.0.14"
reg.1.server.1.transport="TCPpreferred"
lineKey.1.index="1"
lineKey.1.category="BLF"
attendant.resourceList.1.address="sub_008@192.168.0.14"
attendant.resourceList.1.label="sub_008"
/>

I followed to the instructions from the http://support.polycom.com/global/documents/support/technical/products/voice/Static_BLF_TB62475.pdf

I think that I missed something obviouse in my config template. In the same time strange that BLF configured in the web ui behaves just the same.

Best regards,

Irina

SteffenBaierUK · ‎05-30-2017

Hello Irina,

welcome to the Polycom Community.

Firstly there would never be any kind of configuration within the <mac>.cfg !

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

In addition using

lineKey.reassignment.enabled="1"

requires additional Information which you have not posted or set

I suggest you look at

Resolution: Please check => here <=

Jan 12, 2012 Question: Can I change / re-assign the appearance of Line, BLF, Speed Dial and Presence Keys?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Anonymous · ‎06-06-2017

Hello Steffen,

Thank you for your answer. I have found misconfigurations in linekey index values and registrations numbering that led to the incorrect screen population.

Issue is solved.

Best regards,

Irina Peshinskaya

BLF doesn't appear on the VVX300, VVX400, VVX500

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