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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have a Polycom Soundpoint IP 335.  Purchased with a previous provider

 

I have been trying to set it up with Vonage.  I have the the password, but it seems to be having trouble locating the "boot" file?  or having trouble resetting to factory settings.

 

Any help/advice appreciated.

 

Thank you,

 

Ben 

3 REPLIES 3
HP Recommended

Hello Ben,

welcome to the Polycom Community.

It would be helpful if you provide some details on the error messages that you receive.

 

I am very sure simply searching for these within the FAQ will provide you with answers.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

 I tested the line and found similar issues. Try test your  VoIP over route-test.com, where you can find a solution quickly.

HP Recommended

Hello toydo,

welcome to the Polycom Community.

I struggle to understand what your reply has to do with the original post.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.