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sekwak
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sekwak
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CX100 Echo experienced by other call Participants

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‎03-02-2012 01:38 PM

I use a CX100 as my office speakerphone, attached to an IBM X61 Lenovo, over VOIP - Nortel Solution - Nortel Client 5.0.521(20081124). Other call attendees frequently hear themselves echo when they talk, unless I place my phone on Mute.  This did not happen when I first started using the phone 4 weeks ago.  Started about 2 weeks ago.  Any thoughts as to what can cause this problem? 

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Polycom Employee & Moderator SteffenBaierUK Polycom Employee & Moderator
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SteffenBaierUK
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Re: CX100 Echo experienced by other call Participants

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‎03-02-2012 04:24 PM - edited ‎03-02-2012 04:24 PM

Hello sekwak,

 

welcome to the Polycom Community.

 

The CX100 is a Microsoft LYNC device as shown => here <=

 

I am sure your environment is not an supported platform but all software support for the CX100 is provided by our Partner Microsoft.

 

Microsoft support can be found at this link https://premier.microsoft.com/  or if you do not have an account or support contract with Microsoft they do offer support on a per issue basis at this link http://support.microsoft.com/

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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