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Occasional Visitor
Posts: 2
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Can't dial out or receive calls....HELP!

After I reset the phone I can't dial out or receive calls.

Shows: ...ndPoint IP

Line1:SoundPoint IP (Not Registered)

Any suggestions?

 

Note: The phone did work before I reset phone....I just wanted to delete old voicemails did not have PW.

Polycom Employee & Community Manager
Posts: 14,015
0

Re: Can't dial out or receive calls....HELP!

Hello 201NL,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition the Voicemail has nothing to do with the Polycom phone and whoever looks after your yet unknown SIP switch should be consulted.

 

If you have the SIP credentials for the phone simply follow this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Occasional Visitor
Posts: 2
0

Re: Can't dial out or receive calls....HELP!

I have version: 4.0.1.1.13681

Phone IP: 10.0.10.108

I have model 560.

 

Does the phone IP needs to match the computer IP?

 

Still trying to get my phone working....any suggestions?

 

 

 

 

Polycom Employee & Community Manager
Posts: 14,015
0

Re: Can't dial out or receive calls....HELP!

Hello 201NL,

you cannot use the same IP for the Phone as the PC if they are in the same network.

 

If you are using a SIP provider you should use UC Software 4.0.12 and if you use LYNC 4.1.1

 

We do not know who provides your service so we cannot suggest username / password details for your account.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.